Privacy Policy

Last updated: 7 August 2026

Horizon Africa ("we", "us", or "our") is a division of Shavs Telecommunications 24 (PTY) Ltd, a company registered in South Africa under registration number 2024/835533/07. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, WhatsApp messaging services, and related platforms. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, contact number, email address, physical address, and any information you voluntarily provide when interacting with our AI assistant (Layla) or our sales team.
• Communication Data: Messages sent to us via WhatsApp, our website contact forms, email, or any other communication channel, including conversations with our AI assistant.
• Usage Data: Information about how you access and use our website and services, including IP address, browser type, device information, pages visited, and time spent on pages.
• Service Data: Information related to your internet service account, including package details, usage patterns, and billing information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services and website
• To process enquiries, leads, and service applications
• To communicate with you about products, services, promotions, and updates
• To provide customer support through our AI assistant and human agents
• To improve our website, services, AI assistant, and customer experience
• To detect, prevent, and address technical issues, fraud, or security concerns
• To comply with legal obligations and protect our rights

3. AI Assistant (Layla)

When you interact with Layla, our AI-powered assistant, via WhatsApp or other channels, we collect and store your conversation data to:

• Provide intelligent responses to your enquiries
• Maintain conversation history for context and continuity
• Improve the quality and accuracy of our AI assistant
• Escalate complex enquiries to human consultants when needed

Conversations with Layla may be reviewed by our team for quality assurance and service improvement purposes.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., hosting providers, communication platforms, payment processors), subject to confidentiality obligations.
• Legal Compliance: We may disclose information when required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred subject to the terms of this policy.
• Consent: We may share information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Conversation data with our AI assistant is retained to provide continuity of service and may be stored for the duration of your relationship with us.

7. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Object to or restrict the processing of your information
• Withdraw consent for processing at any time
• Request a copy of your personal data in a portable format

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Shavs Telecommunications 24 (PTY) Ltd T/A Horizon Africa
• Registration: 2024/835533/07
• Phone: 075 777 4389
• Email: Sales1@HorizonAfrica.co.za
• Address: Bluff, Durban, South Africa

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