Last updated: 7 August 2026
Welcome to Horizon Africa, a division of Shavs Telecommunications 24 (PTY) Ltd (registration number 2024/835533/07). These Terms of Service ("Terms") govern your access to and use of our website, WhatsApp messaging services, AI assistant (Layla), and any other services we provide (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
Our AI Assistant, Layla, is an automated system designed to provide customer support, product information, and lead qualification. By interacting with Layla via WhatsApp or other channels, you acknowledge and agree that:
For customers who subscribe to our internet connectivity services (fibre, LTE, wireless):
All content on our website, including text, graphics, logos, images, and software, is the property of Horizon Africa or its licensors and is protected by South African and international intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written consent.
By sending messages, enquiries, or other content to us through our Services, you grant us a non-exclusive, royalty-free licence to use, store, and process that content for the purposes of providing and improving our Services, including training and improving our AI Assistant.
Our Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that:
To the fullest extent permitted by law, we disclaim all liability for any loss or damage arising from the use of our Services.
To the maximum extent permitted by South African law, Horizon Africa and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Services.
You agree to indemnify and hold harmless Horizon Africa and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.
Our Services may integrate with or rely on third-party platforms (e.g., WhatsApp, Meta, cloud providers). We are not responsible for the availability, accuracy, or reliability of such third-party services. Your use of third-party services is subject to their respective terms and policies.
We reserve the right to suspend or terminate your access to our Services at any time, without notice, if we believe you have violated these Terms or for any other reason at our sole discretion. Upon termination, all licences granted to you under these Terms will immediately cease.
We may modify these Terms at any time. Updated Terms will be posted on this page with a revised date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the South African courts.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
If you have questions or concerns about these Terms, please contact us: